improve agent well-being and productivity

Thrive for Support Teams

Infuse empathy into the contact center agent experience with Thrive Reset — science-backed, 60-second breaks comprised of visuals, audio, and breathing prompts — triggered at the moments when agents need them most.

Contact center agent stress impacts retention, operating costs, and customer experience.

Agent Stress
87%

of call center operators report high or very-high stress levels.

Cornell University, 2021
Agent Turnover
40%

turnover rate amongst call center agents, 2x that of the average attrition rate of all other occupations.

International Customer Management Institute, 2019
Cost Per Agent
-$7,500

average cost of replacing each turned over agent.

Cornell University, 2021

Stress is Unavoidable.
Cumulative Stress is Preventable.

Thrive for Support Teams

Thrive for Support Teams embeds well-being directly in the daily support team workflow to meet agents where they are with a science-backed stress intervention in real time.

Thrive for Support Teams Drives
Agent Productivity & Satisfaction

+10%

Up to 10% lift in agent productivity

+15%

Up to 15% lift in employee satisfaction

+20%

Up to 20% lift in employee well-being

In my research I’m always seeking the smallest thing that gives the biggest positive impact. That’s what I see in Thrive Reset. So easy. But yet so powerful. This wonderful offering will boost the health and happiness for many, many people.”

BJ Fogg

Ph.D., Stanford Behavior Design Lab,
Behavioral Science Chair of Thrive's Scientific Advisory Board

Thrive Reset

Hundreds of Resets, triggered automatically when agents needed them most

Break the cycle of cumulative stress with hundreds of Resets on themes including
breathing, stretching, gratitude, world exploration, comedy, sports, and more.

Meet People
Where They Are

Connect with Thrive Global today to learn more about how you can bring Thrive for Support Teams to your contact center.