Infuse empathy into the contact center agent experience with Thrive Reset — science-backed, 60-second breaks comprised of visuals, audio, and breathing prompts — triggered at the moments when agents need them most.
of call center operators report high or very-high stress levels.
turnover rate amongst call center agents, 2x that of the average attrition rate of all other occupations.
average cost of replacing each turned over agent.
Thrive for NICE CXone embeds well-being directly in the daily support team workflow to meet agents where they are with a science-backed stress intervention in real time.
Up to 5% lift in agent productivity
Up to 15% lift in employee satisfaction
Up to 20% lift in employee well-being
Break the cycle of cumulative stress with hundreds of Resets on themes including
breathing, stretching, gratitude, world exploration, comedy, sports, and more.
Connect with Thrive Global today to learn more about how you can bring Thrive for Support Teams to your contact center.